Terms and Conditions APH
Airport
Parking and Hotels Limited ("APH") Standard Terms and Conditions for Airport Parking,
Airport Hotels and Airport Lounges. - Click
here for bookings at APH owned Car Parks, including APH Gatwick,
APH Manchester, APH Manchester Indoor Parking and APH Birmingham (Hams Hall).
- Click
here for bookings at car parks owned by third party service providers,
Airport Hotels and Airport Lounges.
For terms and conditions
relating to other products offered by APH partners please click through to the
terms and conditions located on their respective websites. Booking
an APH Car Park Cancellations/Amendments
Procedure If you need to amend or cancel your booking
please send an email through our web site form or call us on 0870 733 0779. Please
check all booking details on receipt of confirmation. APH can not be held responsible
if clients do not advise any amendments required. For cancellations please include
your booking reference number and address details. For booking amendments please
include your reference number and details of required changes. Airport
Parking and Hotels Limited ("APH") Standard Terms and Conditions ("the Conditions")
This is a legal document which contains contractual provisions. Your Statutory
Rights are not affected. 1. BOOKINGS 1.1
Bookings through our website our deemed to be made when validated by the issue
of an APH booking reference number. 1.2 Bookings made by telephone
are deemed to be made when confirmed by APH’s telesales operator.
1.3 Bookings made by post are deemed to be made when written confirmation is sent
by APH. 1.4 All services are subject to availability.
1.5 APH reserve the right not to accept or fulfil a booking.
2. PAYMENT 2.1 Payment for a booking made
by telephone or on our website can only be made using Mastercard, Visa, American
Express, Diners Club or Switch. 2.2 If payment by card is
declined or if a payment cheque is returned uncleared, APH and the service provider
reserve the right not to fulfil your booking. 2.3 All prices
are quoted in pounds Sterling including VAT. 2.4 When a booking
is made using an overseas credit card the card issuer will debit your account
in your local currency at the exchange rate applicable on the date of processing.
A conversion charge may be applicable. 2.5 An additional Credit
Card Surcharge of 1.5% of the booking fee will be added to all bookings for which
payment is made by Credit Card. This is to cover the charge levied by the Credit
Card Issuers and is non-refundable. It does not apply to payments made by Debit
Card. 3. CANCELLATION 3.1
A booking may be cancelled up to 24 hours prior to the date for which the service
has been reserved. 3.2 Customers cancelling within 24 hours
of the period for which the service is reserved shall be liable to pay the full
price for the service booked (any abatement of the agreed price will be of APH’s
sole discretion). 3.3 For the purposes of this Condition 3
the period for which the service is booked shall be deemed to commence at midnight
on the day prior to the commencement date for the service booked.
3.4 Any customer wishing to curtail the length of stay for a service, once the
service has commenced, will be liable to pay the fee for the whole of the service
booked. 4. Parking 4.1 APH's
liability is as bailee to take reasonable care of the Customer’s vehicle
for the period commencing when the keys to the vehicle are delivered to APH (or,
if later, the last time that the Customer returns to the vehicle) and terminating
at the time when the keys to the vehicle are handed back to the Customer (or,
if earlier, when the Customer retakes possession of the vehicle) ("the Parking
Period"). At all other times when the vehicle is on APH's premises APH licences
the Customer to bring and keep the vehicle on APH's premises and the vehicle shall
be at the risk of the Customer. 4.2 THE CUSTOMERS SHALL INSPECT
THEIR VEHICLE AT THE END OF THE PARKING PERIOD AND REPORT ANY DAMAGE TO THE COMPANY
BEFORE DRIVING THE VEHICLE OFF THE COMPANY PREMISES. 4.3 APH
will accept liability in respect of any damage to the paintwork or bodywork of
the Customer’s vehicle only when and to the extent that the same is proved
to be caused by the negligence, wilful act or default or breach of statutory duty
of APH its servants or agents or the dishonesty of its servants or agents. Save
that the Customer shall not be required to prove liability of APH for such damage
where the Customer has requested a Vehicle Inspection Report (as defined below)
and the damage in question is not recorded upon the Vehicle Inspection Report.
4.4 APH shall at the request of the Customer and upon payment of a fee of £5.00
undertake a joint visual inspection of the Customer’s vehicle and record
any damage to the paintwork and/or bodywork prior to parking of the Customers
vehicle ("Vehicle Inspection Report"). 4.5 During the Parking
Period APH shall keep the vehicle at it’s premises at one of its authorised
secure parking sites. The Customer authorises APH to drive the vehicle between
authorised secure parking sites. 4.6.1 Any Customer wishing
to reclaim his vehicle prior to expiry of the agreed parking period will be liable
to pay the parking fee for the whole of the agreed parking period.
4.6.2 APH require not less than 2 hours notice to make a vehicle available for
collection prior to the day of expiry of the agreed parking period. APH can accept
no liability for any delay in making a Customer’s vehicle available prior
to expiry of the agreed parking period. 4.7 Neither the Customer
nor any other person shall have the right to remove the vehicle or any other personal
items left therein prior to payment in full of the parking fee.
4.8 It is the duty of the Customer to ensure that the vehicle is in a proper roadworthy
condition prior to leaving APH's premises and entering onto the public highway.
4.9 A Customer must produce the receipt provided by APH when reclaiming the vehicle.
In the event that a receipt is lost APH shall be entitled to require proof of
the Customers identity. 4.10 APH shall not be obliged to release
the vehicle to a third party without the written authority of the Customer.
5. Customer’s Liability 5.1.1 The Customer
shall be liable for and indemnify APH in respect of any death, personal injury
or damage caused by the Customer or any person with the Customer whilst on APH's
premises or in anyway arising from a breach of the warranty in paragraph 5.1.2
below. 5.1.2 The Customer warrants to APH that at the commencement
of the Parking Period, the Customer’s vehicle is in a safe and roadworthy
condition, has a current MOT certificate (if required by law) and that no dangerous
toxic or illegal substances have been left within the vehicle.
6. Transport to and from Airport 6.1 Transport
between APH's premises and the airport on APH's vehicles is (subject to these
Conditions) included in the parking fee. 6.2 Transport between
APH's premises and the airport leaves at regular intervals to coincide with flight
arrivals and departure times. It is the Customer’s responsibility to arrive
at APH's premises in good time (allowing for possible traffic congestion and other
delays) to enable them to arrive at the airport by the airline’s recommended
check in time. 6.3 APH can accept no liability for transport
delays caused by traffic congestion, vehicle breakdown or other causes beyond
APH's control. 6.4 Customers should not board a vehicle if
they are unable to find a seat or if the maximum number of standing passengers
(as displayed in the vehicle) have boarded. 6.5 Children under
the age of 8 may only travel if seated. 6.6 No animal may
be carried without the prior agreement of APH. 6.7 All travel
luggage must be kept with the persons travelling or in the luggage storage areas
on the vehicle and must not be placed in the aisles or standing areas.
6.8 The driver is responsible for the safety of the vehicle. Any passenger whose
conduct is in breach of statutory regulations or whose conduct or condition is
in the opinion of the driver a danger or potential danger to the vehicle or it’s
passengers may be removed from the vehicle or prevented from boarding on the driver’s
authority. 6.9 The Customer will be responsible for any damage
caused to the vehicle by the Customer or any person travelling with the Customer.
7. Exclusion of Liability 7.1 APH does not
accept any responsibility or liability (whether as bailee or otherwise) for any
theft, loss or damage to: 7.1.1 any personal property or loose
items left within the vehicle whilst on APH's premises (whether or not during
the Parking Period) or: 7.1.2 for any personal property (including
travelling luggage) of the Customer or any person travelling with the Customer
either when on APH's premises or whilst travelling between APH's premises and
the airport. 7.2 APH does not accept any responsibility or
liability (whether as bailee or otherwise) for any damage to the windscreen or
any other glass in the vehicle. 8. Complaints Procedure 8.1
Nothing in this procedure restricts the Customers right to pursue remedies through
the Court. 8.2 APH will acknowledge the Customer’s complaint
in writing within 5 working days. 8.3 Subject to receiving
the Customer’s co-operation in supplying any additional information which
is required in relation to the complaint and (if required) the vehicle being made
available for inspection APH will deal promptly with the complaint.
8.4 A complaint will initially be dealt with by APH's Customer Services Department.
8.5 APH's Customer Services Officer (“CSO”) will endeavour to give
a written decision in respect of the complaint within 30 days of receiving the
same. This period may need to be extended in the event of any delay in the Customer
supplying further information which is required or there being a delay in the
vehicle being made available for inspection. 8.6 In the event
of a complaint relating to alleged damage to a vehicle the Customer will make
the vehicle available for inspection by APH prior to any repairs being carried
out thereto. 8.7 Any communication in relation to the complaint
can be made by e-mail with the Company’s Customer Services Officer at webhelp@aph.com
by using the Customer Service number 0870 733 0779 or in writing addressed to
the CSO at the administration address. 8.8 All telephone calls
to APH are charged at the rate agreed with your telephone service provider. Telephone
calls may be monitored and recorded for training purposes. 9.
Miscellaneous The paragraph headings do not form
part of these conditions and shall not be taken into account in the construction
or interpretation thereof. 10. Jurisdiction
The Contract between APH and the Customer and any person travelling with the Customer
shall be governed by the laws of England and Wales and these Conditions shall
be construed in accordance with the laws of England and Wales and the parties
hereby consent to the exclusive jurisdiction of the Courts of England and Wales.
Customer Service Number 0870 733 0779 Customer Service
Number 0870 733 0779 APH
Snowhill
Copthorne
Crawley
West Sussex
RH10 3EQ
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to top Booking with
a Third Party Service Provider Cancellations/Amendments
Procedures If you need to amend or cancel your booking
please send an email through our web site form or call us on 0870 733 0779. Please
check all booking details on receipt of confirmation. APH can not be held responsible
if clients do not advise any amendments required. For cancellations please include
your booking reference number and address details. For booking amendments please
include your reference number and details of required changes. Standard
Terms and Conditions ("the Conditions") For Car Parks other than those owned by
APH, Airport Hotels and Airport Lounges This is a
legal document which contains contractual provisions. Your Statutory Rights are
not affected. 1. Bookings 1.1
Bookings through the APH website are deemed deemed to be made when validated by
the issue of an APH booking reference number. 1.2 Bookings
made by telephone are deemed to be made when confirmed by APH's telesales operator.
1.3 Bookings made by post are deemed to be made when written confirmation is sent
by APH. 1.4 All services are subject to availability.
1.5 APH reserve the right not to accept or fulfil a booking.
2. Payment 2.1 Payment for a booking made
by telephone or on our website can only be made using Mastercard, Visa, American
Express, Diners Club or Switch. 2.2 If payment by card is
declined or if a payment cheque is returned uncleared, APH and the service provider
reserve the right not to fulfil your booking. 2.3 All prices
are quoted in pounds Sterling including VAT. 2.4 When a booking
is made using an overseas credit card the card issuer will debit your account
in your local currency at the exchange rate applicable on the date of processing.
A conversion charge may be applicable. 2.5 An additional Credit
Card Surcharge of 1.5% of the booking fee will be added to all bookings for which
payment is made by Credit Card. This is to cover the charge levied by the Credit
Card Issuers and is non-refundable. It does not apply to payments made by Debit
Card. 3. Cancellation 3.1
A booking may be cancelled up to 24 hours prior to the date for which the service
has been reserved. 3.2 Customers cancelling within 24 hours
of the period for which the service is reserved shall be liable to pay the full
price for the service booked (any abatement of the agreed price will be of APH’s
sole discretion). 3.3 For the purposes of this Condition 3
the period for which the service is booked shall be deemed to commence at midnight
on the day prior to the commencement date for the service booked.
3.4 Any customer wishing to curtail the length of stay for a service, once the
service has commenced, will be liable to pay the fee for the whole of the service
booked. 4. APH’S LIABILITY
APH acts as booking agent only for the service provider and is only liable to
the customer for losses directly arising from it’s negligence in processing
a booking. 5. SERVICE PROVIDERS TERMS AND CONDITIONS 5.1
All bookings are accepted subject to the service providers current terms and conditions.
A copy of the service providers terms and conditions are available on request.
5.2 So far as not inconsistent with the service providers terms and conditions.
5.2.1 in on airport car parks and car parks at hotels, cars are parked at their
owner's risk. 5.2.2 the service provider accepts no responsibility
or liability for any theft loss or damage to any personal property or loose items
left within a vehicle whilst it is parked. 5.2.3 the service
provider does not accept any responsibility or liability for any damage to the
windscreen or any other glass in the customer’s vehicle.
5.2.4 the customer shall inspect his vehicle and report any damage to the service
provider prior to departure from the car park. 5.2.5 the service
provider accepts no liability for loss or damage unless and to the extent it is
proved to be caused by the negligence of the service provider.
6. CUSTOMER SERVICE 6.1 Any claims for loss
or damage to vehicles or in relation to the quality of the service provided should
be made to the service provider. APH will on request provide contact details of
the service provider. 6.2 Any queries and claims relating
to the processing of a customers booking should be made to APH.
6.3 APH’s 24 hour customer service number is 0870 733 0779.
6.4 All telephone calls to APH are charged at the rate agreed with your telephone
service provider. Telephone calls may be monitored and recorded for training purposes.
APH
Snowhill
Copthorne
Crawley
West Sussex
RH10 3EQ
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